About Us
Office of Technology Services Overview
Created in 2014, the Office of Technology Services represents a legislative initiative to consolidate and streamline IT services within state agencies, thus saving taxpayer dollars. OTS' mission is to increase the return on the state's investment in technology by promoting smart decision-making; solving problems intelligently; increasing the rate of project success; and fostering a skilled and professional workforce. The agency's operations budget is appropriated solely as inter-agency transfer or self-generated funds, recovering operational costs through a fee-for-service model.
Accomplishments
Since its creation, OTS has moved from a federated model of IT service delivery and support to a shared infrastructure services model. The transition has allowed OTS to leverage economies of scale for software, hardware and maintenance; improve resource use; reduce duplication; establish a single Project Management Office; and centralize staff, funding and procurement. Multiple state agencies now run programs on common equipment for data storage, application services, network access and mainframe computing. OTS has been able to drive down costs via high-volume purchasing; drastically cut facility and support costs and improve service reliability by consolidating IT equipment into two dedicated state data center facilities; as well as right-size the quantity of licenses required and volume of equipment covered by restructuring software licensing agreements and equipment warranty contracts.
Learn More about OTS
- Would you like to work for OTS? Check out the Careers in OTS.
- Are you an existing OTS customer who needs a product or service? Visit our Services We Provide page for detailed descriptions of what we have to offer.
