Voice Equipment Maintenance
Most key system and PBX equipment installations come with a one-year warranty which begins as soon as installation is completed and accepted. After the warranty, agencies can purchase a Vendor Maintenance Contract by contacting the vendor, or utilize Time and Materials via OTS.
This service provides for the maintenance of telecommunications equipment and will be provided through OTS, at a time and materials charge depending on providing vendor rates.
This service shall be provided at a Special Rate plus a 1% processing charge. The Special Rate shall be developed based upon the cost of the vendor contract.
How to Order
To purchase new telephone sets, the agency may call 225.342.7720 or email the OTS Customer Service Section.
Should an agency require a Time and Materials repair, the agency may contact the OTS Service Desk.
Orders / Customer Service Provisioning
Repairs / OTS Service Desk
- 225.219.6900 or 844.219.6900
- Customer Self-Service Ticketing Portal