Telecommunications Information Notice 22-02: New Network Services Project Request Form Available Through OTS Customer Self-Service Ticketing Portal
January 18, 2022
The Office of Technology Services (OTS) offers certain agencies the ability to submit requests to the OTS Enterprise Service Desk through the OTS Customer Self-Service Ticketing Portal. Customers may select from various options within the portal’s Service Catalog.
OTS is in the process of adding Telecommunications and Network Services Forms to the portal. The first of these is the NS-16: Project Request Form. The form is now available through the portal. To schedule a demonstration, telecommunications coordinators and ARMs may contact Laura Matherne at firstname.lastname@example.org or 225.342.7725. A user guide is also available.
Any user with access to the portal may complete the NS-16 Project Request Form and submit it for review. The system will forward the completed form to the authorized telecommunications coordinator(s) based on an agency code selected by the user. The telecommunications coordinator will receive an email asking them to review and approve. Once the request is approved, the system will forward the request to OTS for processing. Agency ARMS will also be notified of the request.
Users accessing the OTS Customer Self-Service Ticketing Portal should be automatically logged in, if connected to the Louisiana State Network and using their domain login credentials. The preferred browser is Google Chrome. Agency staff who cannot access the portal may call the OTS Enterprise Service Desk at 225.219.6900 for assistance.
Note: The OTS Customer Self-Service Ticketing Portal is separate from the OTS Network Service Billing Portal. The OTS Customer Self-Service Ticketing Portal is only available to certain agencies, primarily executive branch agencies reporting to the governor. Agencies that cannot access the portal will continue to use the current procedures for submitting the NS-16 form.
Please share this information with any staff who may initiate telecommunications/network services project requests.
Questions regarding this notice should be addressed to Laura Matherne email@example.com or 225.342.7725.