Network Services Catalog of Services: Billing
OTS bills agencies monthly for all telecommunications services. Some items, like long distance and printing charges, are billed in arrears. Other items, like local service, are billed at the beginning of the month for which the service is rendered.
All bills include a summary of charges/invoice, an allocation summary report, an allocation detail report and supporting documentation. If there are questions regarding an item on a bill, the Telecommunications Coordinator or the agency accounting department may call OTS at 225.342.0700.
If a general ledger number/accounting unit/cost center is being changed or added, the Network Services Billing Unit must be informed in writing.
Billing discrepancies must also be submitted in writing with appropriate documentation to the OTS Billing Unit. Examples of appropriate documentation are a copy of the bill, a copy of the toll calls, copies of service orders if applicable or prior correspondence regarding the discrepancy. Be sure to include the general ledger number/accounting unit/cost center, a description of the problem and the month of the bill. The discrepancy will be investigated and any appropriate adjustment will be made.
Call the OTS Billing Unit at 225.342.0700 if additional billing information is needed.
Self Service Portal and Online Billing Reports
Information about the Self-Service Portal and online billing reports is available. Supporting documentation such as vendor specific invoices will be sent to users. If assistance with the portal is needed, call 225.219.5542 or email us at firstname.lastname@example.org.
OTS can provide a printed copy of the agency bill at a charge of $.20 per page.