The Information and Training Section of OTM offers training in several areas.
Professional Telephone Skills--This is a three hour training session offered to all state employees and is designed to enhance telephone communications skills. This training focuses on the importance of making a good impression, effective listening, telephone etiquette, the correct use of telephone features and handling or dealing with the difficult caller. Classes are held at OTM facilities. Out of town sessions may be scheduled upon request. No fee is charged for this training. Click here for brochure in pdf.
Feature Training--Upon request, OTM can provide or make arrangements for training pertaining to Centrex features, PBX features and functions, and ISDN.
- Click here for a brochure of Centrex features in pdf.
- Click here for a brochure about ISDN telephone sets in pdf.
Customized brochures are available upon request.
Telecommunications Coordinator (TC) Orientation--This three-hour class provides registered TCs with a general introduction to working with OTM. The class offers an overview of the OTM website including OTM's administrative rules, telecommunications information notices, and common telecommunications terms. Representatives from OTM's billing, customer service, advanced services, help desk, wireless, and voice processing sections present information about working with their respective sections. In addition, TCs interested in meeting with a representative from another section at OTM may schedule an appointment. Newly appointed TCs will receive information to register for this class which is held at OTM.
Special Request Training--Upon request, OTM may be able to tailor training in the field of telephony to meet the specific needs of the requesting user or assist in the procurement of such training. Cost will be determined on an individual basis.
How to Order
Requests for training should be directed to the OTM Information and Training Section at firstname.lastname@example.org.
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