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Public telephone directories are provided by AT&T or an independent telephone company. OTM coordinates with the agency Telecommunications Coordinator (TC) and the telephone company to update directory listings and to provide agencies with local telephone directories. Directory advertising and orders for directories outside of the agency's local calling area are handled directly by the agency and the telephone company.

Directory Listings--A listing is a name, street address, and telephone number in a telephone directory or a cross-reference in a telephone directory. A cross-reference listing refers to another listing where the number is printed, for example "Family Support Office--See Social Services Department Of." An agency may have a listing under:

• Its own name in the business white pages
• "Louisiana State Of "(These listings are also published on OTM's web site. click here)In some directories these listings are in separate blue page governmental sections.
  • Listings under "Louisiana State Of " appear alphabetically by agency or department.
  • Directory assistance will give the first number listed for an agency unless a specific listing is requested. It is recommended that an information or receptionist number be listed first.

The telephone companies' directory assistance operators use the directory listings to provide telephone numbers to the callers.

Advertising --While advertising is handled directly by the agency, the TC should notify the OTM Training and Development Specialist before it is purchased. Advertising is:

• Any additional words included with the listing
• Special print such as bold, color, or large type
• Lines, boxes, logos, or other graphics
• Any enhancement to the listing
• Any information appearing in the yellow pages

Printed Public Directories--Local telephone directories are distributed annually to state agencies for the cities in which they are located. If an agency needs additional local directories, they may be ordered through OTM at any time. Usually, if an agency can make a local call to a town included in a particular public telephone company directory, it is considered local. If an agency cannot make a local call to a town included in a particular public telephone directory, it is not considered local. Directories for cities outside the agency's local calling area must be ordered directly from the telephone company. AT&T and EATEL also publish online versions of their directories. Click here

How to Order
Annual Updates of Listings--OTM updates AT&T and independent telephone company telephone directories annually.Publication dates vary. For each directory in which an agency has listings, the agency TC is sent a request for update. Agencies that are not listed will not be notified of annual directory update deadlines. The TC may contact the OTM Training and Development Specialist to obtain the deadline for a particular directory. Changes received after the response due date will result in at least one service order charge and may not be included in the directory.An unconfirmed listing may be deleted from the directory. The request for update will include instructions and the agency's current listings. The TC should verify that all listings are correct. Any changes needed because of advertising should also be included. The TC should indicate any corrections, additions, or deletions in red on the pages provided.Only working numbers will be published. If the agency is anticipating number changes prior to the publication of the directory, the TC should note the effective date of the change. The listings pages must be signed by the TC and returned to the OTM Training and Development Specialist. An email from the TC will be accepted. For AT&T directories, each non-Centrex account or agency location with a listing change or addition on the annual update will be billed a service order charge. There is no charge to delete a listing or for a change of address that was the result of an agency having moved service on a AT&T account.

Interim Changes to Listings--Listing can be changed with directory assistance at any time. The TC should send a written request to the OTM Training and Development Specialist indicating both the existing listing and the desired change. Requests for new listings should show the listing (agency name, address, and telephone number) exactly as it will appear in the directory. It should also indicate whether the listing is to appear under "Louisiana State Of" or in the business white pages under its own name. The request will not be processed without the TC's signature. An email from the TC will be accepted.

When an agency establishes new service, the one-time cost for setting up a listing is included with the initial order establishing the telephone service. If an agency moves, the one-time cost of changing address information is included in the charges to move the service. If during the year an agency makes a change to its listing or establishes a new listing for an existing number, the agency is billed a service order charge for that change or new listing.

Advertising--The agency TC should contact the business office of the local telephone company.

• Directories for Alexandria, Baton Rouge, Lafayette, Lake Charles, Monroe, New Orleans, or Shreveport--Directory distribution information is requested from the TCs at the same time as the annual listings updates for these seven major cities. The TC should note the due date. The TC will be asked to provide the following information:
  • The name of the local agency receiving directories
  • The name of the person at the local agency location who will receive the directories
  • The contact person's telephone number
  • A physical address, including zip code and room or suite number if possible
  • The number of directories to be delivered to the location
• Directories for other locations--The local telephone company will coordinate distribution of the local telephone directory for locations other than the seven major cities. If there is any problem, the TC should contact the OTM Training and Development Specialist.

Interim Requests for Copies of Public Telephone Directories

• Local Directories--Contact the OTM Customer Service Section.
• AT&T directories for cities outside the agency's local calling area--Call the AT&T Directory Sales Center at 1-800-682-4000.
• Independent telephone company directories for cities outside the agency's local calling area--Contact the business office of the independent telephone company for more information.

Forms--no forms are used for this service