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Jane Patterson

Tel: (225) 342-7701
Fax: (225) 342-6867
Email: otm@la.gov

Mailing Address:
P.O. Box 94280
Baton Rouge, Louisiana 70804

Physical Address:
Claiborne Bldg, Suite 2-213
1201 North Third Street
Baton Rouge, LA 70802-5243

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OTM Self Service Portal Frequently Asked Questions

How do I access the OTM bill online?
You may access the OTM Self Service Portal at www.doa.louisiana.gov/otm/bill. Click the OTM Self Service Portal link then enter your login id and password to view the billing reports available for your agency.

How long will the OTM Web Billing site be available?
The OTM Web Billing site will be available until December 2014.  OTM Web Billing will include billing reports for December 2013 through May 2014 only. 

How many months of OTM Self Service Portal billing data will I be able to view on line?
At least six months of billing data will be available on the OTM Self Service Portal, beginning with June 2014.

Who do I contact if I have a problem with the OTM Self Service Portal or OTM Web Billing applications?
Send an email to otmserviceportal@la.gov. Use the Self Service Portal Security Access Form (OTM 26) to report problems.  OTM will respond as soon as possible, not to exceed five business days.

Who do I contact at OTM regarding problems with the content of my bill?
Contact the OTM Billing Section at otmbilling@la.gov.

What are the formats/options for downloading my bill from the OTM Self Service Portal?
OTM supports and recommends the following formats:

  • PDF Adobe
  • Excel Data Only

Can another agency view my OTM bill online?
No.

Do I need special training or a class to use the OTM Self Service Portal to access and review the bill online?
No special training is needed. Please refer to the OTM-provided user documentation available at www.doa.louisiana.gov/otm/bill to walk a user through the steps required to view and download the billing data.

Does OTM offer user training?
Yes. If you would like to attend a training session, contact Laura Root Matherne in the OTM Information and Training Section at 225-342-7725 or email her at laura.matherne@la.gov.

What is a Telecommunications Coordinator (TC)?
A TC is the agency's authorized representative for approving and coordinating telecommunications activities. Agencies request telecommunications coordinator appointments by submitting a Telecommunications Coordinator Appointment/Update Form (OTM-11) to the OTM Information and Training Section manager. For additional information about telecommunications coordinator responsibilities, click here. Questions regarding this should be directed to Laura Root Matherne at 225-342-7725 or laura.matherne@la.gov.

Do I have to be a TC to access the OTM Self Service Portal to view the bill online?
No, you do not have to be a TC to view agency billing data, but your agency TC must approve your request for access to the OTM Self Service Portal and to billing reports. Use the Self Service Portal Security Access Form (OTM-26) to request security access to the application. The form must be submitted by your agency TC.

How do I get access to the OTM Self Service Portal bill online?
If you are a TC you may request access to your OTM billing reports on the OTM Self Service Portal for yourself or other users at your agency. Use the Self Service Portal Security Access Form (OTM-26) to request access.

How can I stop receiving my printed OTM bill and get access to the bill on the OTM Self Service Portal?
Please contact the OTM Billing Section at otmbilling@la.gov to discontinue the printed bill. Use the Self Service Portal Security Access Form (OTM-26) to request access to the OTM Self Service Portal.

When a TC leaves an agency, how is access to the OTM Self Service Portal removed?
Submit a Telecommunications Coordinator Appointment/Update Form (OTM-11) to Laura Root Matherne to remove the TC from the TC database and from online billing. She will notify the OTM Self Service Portal administrator to delete the user from the OTM Self Service Portal data base.

How can I delete a user previously assigned permissions to view OTM billing reports on the OTM Self Service Portal?
An agency TC must approve a request to delete a user from the OTM Self Service Portal. Submit the Self Service Portal Security Access Form (OTM-26) to otmserviceportal@la.gov to request the deletion of users.

How can I view new OTM general ledger numbers/accounting unit numbers added by OTM?
Submit these requests to the OTM Billing Section at otmbilling@la.gov.  When requesting additions to OTM general ledger numbers/accounting unit numbers, please include all users who should have access to the numbers.