Program Authorization: Act 153 of 1982; R.S. 39:140-143; Act 152 of 1982; R.S. 39:171-1755; Act 876 of 1990
The mission of the Telecommunications Management Program is to provide for cost-effective telecommunications services that satisfy the needs of approved governmental units of the State of Louisiana through the promotion, management, and support of telecommunications products and technologies. The program seeks to carry out this mission by providing quality service through contractual agreements that use the state's volume purchasing power, provide stable and competitive rates, and provide budget predictability to state agencies. Program goals are: (1) to continue to improve existing levels of service to both internal and external customers; and (2) to enhance and develop telecommunications services that result in increased value and cost-effective availability to state government.
The goals of the Office of Telecommunications Management are:
1. Provide value-added telecommunications products and services to meet the needs of state agencies, and assists them in carrying out their missions.
2.Provide telecommunications products and services at rates which are cost effective and competitive with products and services offered by private industry.
3. Assist state agencies in the assessment of their telecommunications needs, make procurement recommendations based on these assessments, and assist with installation and acceptance of procured products and services.
The Office of Telecommunications has two activities: Administrative and Technical Services and Procurement.
Administrative and Technical Services provide state agencies with the following support:
The OTM Education Section coordinates and conducts telecommunications related training for both state agency employees and OTM employees. The section maintains directory listing information for inclusion in public and state telephone directories, and provides the agency with production support for printed materials including the State Government Telephone Directory. The OTM Systems Projects Section assists state agencies in determining telecommunications service needs by acting as Telecommunications Consultants. these consultants assist state agencies by managing procurement projects, and by providing service level recommendations and budgetary cost proposals. Once procurement decisions are made, the consultants assist in the actual product and/or service installation, testing, and acceptance. The OTM Voice Messaging and Standard Dial Tone Services Sections provide technical assistance to state agencies and OTM employees for voice messaging, ESSX, and ISDN services. The sections have responsibility for preparing bid specifications, and managing resultant contracts for equipment and services. The sections is also responsible for performing quality inspections following equipment installations. The OTM Network Services Design and Analysis Section is responsible for the design and management of all voice, voice/data, and video network services provided by OTM, including the state long distance network (LINC) and the statewide digital backbone network. The LaNet Network Operations Center is responsible for the management of the statewide LaNet wide area network (WAN). This Network facilitates communications among educational institutions and government organizations within Louisiana. The section performs design, installation, maintenance, performance monitoring, and trouble-shooting for all network components. The OTM Local Service Section is responsible for bid specifications and contract management for PBX systems, cellular telephones, and other miscellaneous equipment. The section also conducts telephone traffic engineering studies. The Engineering section is responsible for the design of cable/wire systems to support voice/data needs in large buildings and campus application environments. The Customer Service of OTM is responsible for a number of services related to supporting the daily activities of telecommunications in state government. These activities include order entry, problem reporting (help desk) and telephone operator services (directory assistance). The Management and Finance Branch is responsible for overseeing the business aspects of the agency including financial reporting, payroll and personnel, customer billing, budget development, contract administration, and rate development.
The Procurement Activity is of vital importance to the overall success of OTM in its mission of providing cost effective telecommunications products and services to state agencies. In order to accomplish this mission, OTM procures goods and services through utilization of the competitive bid process. THe Procurement section has the responsibility for preparing, reviewing, and evaluating all competitive bids in accordance with state procurement rules and regulations, and for managing statewide contracts which result from such bids. By aggregating statewide volume, OTM is able to obtain attractive pricing for telecommunications goods and services. The ultimate success of the organization depends to a large extent on the successful performance of this activity.
OBJECTIVES AND PERFORMANCE INDICATORS
1. In FY 1998-99, the Telecommunications Management Program will procure, provision, manage, and maintain a statewide long distance network (known as LINC) capable of providing long distance service to state agencies at competitive rates (as measured by comparison with commercial rates).
2. In FY 1998-99, the Telecommunications Management Program will procure, provision, manage, and maintain a statewide wide area network (known as LaNet), including a gateway to access the internet capable of facilitating communications among educational institutions and state agencies within Louisiana, at stable or decreasing rates.
1 This service provides a state agency with access to the OTM wide area network (LaNet). Qualified education subscribers can receive an additional $200 per month educational discount on 56K access and a $360 per month discount on T-1 access.
3. In FY 1998-99, the Telecommunications Management Program will procure, manage, and provision enhanced local dial tone service to state agencies at rates that are standard throughout the state and are competitive with commercial offerings.
1 OTM Basic Class of Dial Tone Service
2 The rate is obtained from BellSouth General Subscriber Services Tariff. The rate is for Multiserv Plus Service which is BellSouth's local dial tone service for large business customers, and compares closely to OTM's Basic Class of Service. The rate is made up of the station link, feature package, CALC charge, NARS charge, and Hunting charge as follows:
Station link $15.00
Feature Package 6.00
CALC Charge 6.97
NARS & Hunting 4.60 ($25.08 + $21.00/10)
4. In FY 1998-99, the Telecommunications Management Program will conduct a one-year pilot project to determine the feasibility and applicability of asynchronous transfer mode (ATM) technology for use within state government.
1 OTM intrastate day rate.
2 The commercial rate cited is a blended rate for daytime, intrastate, additional minute rates for BellSouth, AT&T, Sprint and MCI. This category was chosen for comparison purposes because 83% of state LINC usage is daytime usage and 77% is intrastate usage. The commercial rate does not include any indirect cost a state agency would incur to obtain the service directly from a commercial provider (i.e. bid preparation and contract management); therefore, the commercial rate is even greater than shown.
RESOURCE ALLOCATION FOR THE PROGRAM
SOURCE OF FUNDING
This ancillary program is funded from self-generated revenue derived from various departments and agencies of state government which use telecommunications services provided by the Office of Telecommunications Management.
ANALYSIS OF RECOMMENDATION
Workload - service and delivery cost increases. This adjustment is based upon trend of service volume and service types provided by the Office of Telecommunications Management (O.T.M.) to user agencies. As telecommunications technology advances, user state agencies are demanding access to these advances to provide efficiencies and expanded service delivery within their own operations.
The total means of financing for this program is recommended at 105.8% of the existing operating budget. It represents 98.5% of the total request ($44,638,238) for this program. The major changes from existing operating budget are tied to service and delivery costs increases. These increases totaling $2,434,578 are based upon increased volume of services as well as types of services demanded of and provided by this ancillary program to user agencies. As telecommunications technology advances, user state agencies are demanding access to these advances at a competitive price. O.T.M. through its ability to provide such services in bulk is able to pass on to its customers cost efficiencies. This in turn enables user agencies to provide more effective service delivery within their own operations. Additionally, O.T.M. technical expertise in telecommunications technology enables it to provide assistance and guidance to user agencies with regard to the usefulness and application of various types of telecommunications to the user agencies' operations. Two (2) positions vacant over twelve months and associated funding of $104,328 were eliminated.
All statewide policy adjustments including such items as merit increases, inflation, attrition, risk management, Civil Service, Training and other statewide activities have been applied to this ancillary program. These adjustments in total are the difference between total request and total recommended. The recommended funding should enable continuity of existing services and technical assistance to agencies.
ACQUISITIONS AND MAJOR REPAIR
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