Program Authorization: La. Constitution, Article IV, Sec. 21; R.S. 45:1161.1; R.S. 45:1161.3
The mission of the District Offices Program is to provide accessibility and information to the public on regulation as it applies to the services provided the consumer.
The goal of the District Offices Program is to provide effective and efficient services in the shortest time frame.
Public Service Commission District Offices are located in each of the five Public Service Commission Districts with satellite offices located throughout the state and have a total of 36 staff members. These offices provide easy accessibility to the public whereby complaints can be handled; meetings can be held with consumer groups and regulated companies, and rules, regulations and state laws can be administered at a local level. This benefits the general public in airing complaints and working out problems and results in close personal contact at the district level. Staff within these districts are trained to assist the public with on-site personal visits at any time.
These offices receive complaints, which are recorded and individually investigated to ensure that all parties involved are aware of the problem, given an opportunity to provide input, and ultimately apprised of the outcome. Personnel in these offices are required to become familiar with the regulations and rules of the commission as it pertains to the various utility companies operating under commission jurisdiction as well as with tariffs filed by the regulated companies.
OBJECTIVES AND PERFORMANCE INDICATORS
1. In FY 1997-98, the District Offices Program will provide effective and efficient services in the shortest time frame, shortening the time frame on handling consumer complaints.
1 Performance data for these indicators have not been collected in the past but will be collected, beginning in FY 1997-98. These figures are estimates.
RESOURCE ALLOCATION FOR THE PROGRAM
SOURCE OF FUNDING
This program is funded from statutory dedications generated from inspection and supervision fees paid by public utilities. Additionally, various fees such as fines, filing fees, I.D. stamps, rehearing applications, registration fees, etc. are collected by the Public Service Commission for administering this program. (Per R.S. 39:32B.(8), see table below for a listing of expenditures out of each statutory dedicated fund.
ANALYSIS OF RECOMMENDATION
The total means of financing for this program is recommended at 101.1% of the existing operating budget. It represents 91.7% of the total request ($1,830,999) for this program.
ACQUISITIONS AND MAJOR REPAIRS
04 DEPARTMENT OF AGRICULTURE AND FORESTRY
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