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Program A: Telecommunications Management

Program Authorization: Act 153 of 1982; R.S. 39:140-143; Act 152 of 1982; R.S. 39:171-1755; Act 876 of 1990

PROGRAM DESCRIPTION

The mission of the Telecommunications Management Program is to provide for cost-effective telecommunications services that satisfy the needs of approved governmental units of the State of Louisiana through the promotion, management, and support of telecommunications products and technologies.

The goals of the Office of Telecommunications Management are:

  1. Provide a comprehensive package of telecommunications products and services which meet the needs of the customers, and assist them in carrying out their missions. This package of products and services should include both basic telecommunication services (local and long distance service) and advanced telecommunication products and services based on emerging technologies.
  2. Provide telecommunications products and services at rates which are cost effective and competitive with products and services offered by private industry.
  3. Assist state agencies in the assessment of their telecommunications needs, make procurement recommendations based on these assessments, and assist with installation and acceptance of procured products and services.

The Office of Telecommunications has two activities: Administrative and Technical Services and Procurement.

Administrative and Technical Services provide state agencies with the following support:

The OTM Education Section coordinates and conducts telecommunications related training for both state agency employees and OTM employees. The section maintains directory listing information for inclusion in public and state telephone directories, and provides the agency with production support for printed materials including the State Government Telephone Directory. The OTM Systems Projects Section assists state agencies in determining telecommunications service needs by acting as Telecommunications Consultants. these consultants assist state agencies by managing procurement projects, and by providing service level recommendations and budgetary cost proposals. Once procurement decisions are made, the consultants assist in the actual product and/or service installation, testing, and acceptance. The OTM Voice Messaging and Standard Dial Tone Services Sections provide technical assistance to state agencies and OTM employees for voice messaging, ESSX, and ISDN services. The sections have responsibility for preparing bid specifications, and managing resultant contracts for equipment and services. The sections is also responsible for performing quality inspections following equipment installations. The OTM Network Services Design and Analysis Section is responsible for the design and management of all voice, voice/data, and video network services provided by OTM, including the state long distance network (LINC) and the statewide digital backbone network. The LaNet Network Operations Center is responsible for the management of the statewide LaNet wide area network (WAN). This Network facilitates communications among educational institutions and government organizations within Louisiana. The section performs design, installation, maintenance, performance monitoring, and trouble-shooting for all network components. The OTM Local Service Section is responsible for bid specifications and contract management for PBX systems, cellular telephones, and other miscellaneous equipment. The section also conducts telephone traffic engineering studies. The Engineering section is responsible for the design of cable/wire systems to support voice/data needs in large buildings and campus application environments. The Customer Service of OTM is responsible for a number of services related to supporting the daily activities of telecommunications in state government. These activities include order entry, problem reporting (help desk) and telephone operator services (directory assistance). The Management and Finance Branch is responsible for overseeing the business aspects of the agency including financial reporting, payroll and personnel, customer billing, budget development, contract administration, and rate development.

The Procurement Activity is of vital importance to the overall success of OTM in its mission of providing cost effective telecommunications products and services to state agencies. In order to accomplish this mission, OTM procures goods and services through utilization of the competitive bid process. THe Procurement section has the responsibility for preparing, reviewing, and evaluating all competitive bids in accordance with state procurement rules and regulations, and for managing statewide contracts which result from such bids. By aggregating statewide volume, OTM is able to obtain attractive pricing for telecommunications goods and services. The ultimate success of the organization depends to a large extent on the successful performance of this activity.

OBJECTIVES AND PERFORMANCE INDICATORS

Unless otherwise indicated, all objectives are to be accomplished during or by the end of FY 1999-2000. Performance indicators are made up of two parts: name and value. The indicator name describes what is being measured. The indicator value is the numeric value or level achieved within a given measurement period. For budgeting purposes, performance indicator values are shown for the prior fiscal year, the current fiscal year, and alternative funding scenarios (continuation budget level and Executive Budget recommendation level) for the ensuing fiscal year (the fiscal year of the budget document).

 

RESOURCE ALLOCATION FOR THE PROGRAM

 

 

SOURCE OF FUNDING

This ancillary program is funded from Self-generated revenue derived from various departments and agencies of state government which use telecommunications services provided by the Office of Telecommunications Management.

ANALYSIS OF RECOMMENDATION

GENERAL FUND

TOTAL

T.O.

DESCRIPTION

 

 

 

 

 

$0

$43,967,377

98

 

ACT 44 FISCAL YEAR 1998-1999

 

 

 

 

 

 

 

 

 

BA-7 TRANSACTIONS:

$0

$0

0

 

None

 

 

 

 

 

$0

$43,967,377

98

 

EXISTING OPERATING BUDGET – November 20, 1998

 

 

 

 

 

$0

$68,077

0

 

Annualization of FY 1998 -1999 Classified State Employees Merit Increase

$0

$62,100

0

 

Classified State Employees Merit Increases for FY 1999 -2000

$0

$2,494

0

 

Risk Management Adjustments

$0

$60,000

0

 

Acquisitions and Major Repairs

$0

($61,000)

0

 

Nonrecurring Acquisitions and Major Repairs

$0

$12,648

0

 

Legislative Auditor Fees

$0

$15,778

0

 

Maintenance of State-owned Buildings

$0

$162

0

 

UPS Fees

$0

($12,003)

0

Salary Base Adjustment

$0

($75,152)

0

 

Attrition Adjustment

$0

($37,861)

0

 

Salary Funding from Other Line Items

$0

$1,469

0

 

Civil Service Fees

 $0

 $13,363

0

 

Office of Information Services (O.I.S.)  

$0

$1,737,980

5

 

Workload – service and delivery cost increases. This adjustment is based upon trend of service volume and service types provided by the Office of Telecommunications Management to user agencies. As telecommunications technology advances, user agencies are demanding access to these advances to provide efficiencies and expanded service delivery to their own operations

$0

($4,500)

0

 

Other Nonrecurring Adjustments – Professional Service contract

$0

($17,732)

0

 

Other Adjustments – operational reductions per agency request

         

$0

$45,733,200

103

 

TOTAL RECOMMENDED

 

 

 

 

 

$0

$1,765,823

5

 

DIFFERENCE (TOTAL RECOMMENDED AND EXISTING OPERATING BUDGET)

The total means of financing for this program is recommended at 104.0% of the existing operating budget. It represents 99.1% of the total request ($46,144,959) for this program. The major changes from existing operating budget are tied to service and delivery costs increases. These costs totaling $1,737,980 are based upon increased volume of services as well as types of services demanded of and provided by this ancillary program to user agencies. As telecommunications technology advances, user state agencies are demanding access to these advances at a competitive price. O.T.M., through its ability to provide such services in bulk, is able to pass on to its customers cost efficiencies. Additionally, O.T.M. technical expertise in telecommunications technology enables it to provide assistance and guidance to user agencies with regard to usefulness and application of various types of telecommunications to the user agencies’ operations. Funding for five (5) additional T.O. is provided to enable this agency to further assist its customers.

All statewide policy adjustments including such items as merit increases, inflation, attrition, risk management, Civil Service, Training and other statewide activities have been applied to this ancillary program. These adjustments in total are the difference between total request and total recommended. The recommended funding level should enable continuity of existing services and technical assistance to agencies.

PROFESSIONAL SERVICES

$54,500

 

Professional support for engineering and integrated accounting systems, etc.

 

 

 

$54,500

 

TOTAL PROFESSIONAL SERVICES

OTHER CHARGES

$28,806

 

Legislative Auditor

$766,363

 

Division of Administration - Office of Information Services for computer services

$167,300

 

Division of Administration - Legal and support services

$15,000,000

 

Telecommunications Services (Local Service)

$7,740,000

 

Telecommunications Services (Long Distance Service)

$9,600,000

 

Telecommunications Services (Circuits)

$2,302,100

 

Telecommunications Services (Wide Area Networking)

$350,000

 

Telecommunications Services (Wire and Cable)

$1,500,000

 

Telecommunications Services (Voice Messaging and Cellular Service)

$268,000

 

Telecommunications Services (Equipment maintenance and Rental, Miscellaneous)

$150,000

 

Telecommunications Services (Network modeling, outside plant specifications design, video, etc.)

$600,000

 

Telecommunications Services (Pager services)

$883,967

 

Telecommunications Services (Miscellaneous equipment upgrades/repairs)

$750,000

 

Telecommunications Services (Compressed Video Networking)

$350,000

 

Telecommunications Services (Auditing)

 

 

 

$40,456,536

 

TOTAL OTHER CHARGES

ACQUISITIONS AND MAJOR REPAIR

$25,000

 

Replacement of inoperable and/or obsolete office and computer equipment - filing cabinets, desks, chairs, and four (4) personal desktop computers

$35,000

 

Funding for two (2) replacement vans

 

 

 

$60,000

 

TOTAL ACQUISITIONS AND MAJOR REPAIRS


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