Program Authorization: Titles 32 and 47 of the Louisiana Revised Statutes

PROGRAM DESCRIPTION

The mission of the Licensing Program of the Office of Motor Vehicles is to serve people through the administration of motor vehicles registration and driver’s license laws in a professional, compassionate and responsive manner while maintaining a high standard of quality through an innovative approach to customer service.

The goals of the Licensing Program of the Motor Vehicles are:

1. Improve customer service satisfaction by expediting the services rendered.
2. Through electronic access, improve the quality and quantity of the communication and data share with Louisiana courts, law enforcement agencies, other agencies and the public.
3. Improve the public’s awareness of and compliance with Office of Motor Vehicles’ rules and polices in order to reduce needless waits in line, unnecessary customer visits to the office and reduce telephone calls to the office.

The Licensing Program through 103 field offices and 17 headquarter units issues Louisiana driver’s licenses, identification cards, license plates, registrations and certificates of titles; maintains 3,874,153 driving records and 5,629,106 vehicle records; enforces the state’s mandatory automobile insurance liability insurance laws; reviews and processes files received from law enforcement agencies and courts, governmental agencies, insurance companies and individuals; takes action based on established law, policies and procedures; complies with several federal/state mandated and regulated programs such as Motor Voter Registration process and the Organ Donor process. This program collects over $700 million in taxes annually.

OBJECTIVES AND PERFORMANCE INDICATORS

Unless otherwise indicated, all objectives are to be accomplished during or by the end of FY 1999-2000. Performance indictors are made up of two parts: name and value. The indicator name describes what is being measured. The indicator value is the numeric value or level achieved within a given measurement period. For budgeting purposes, performance indicator values are shown for the prior fiscal year, the current fiscal year, and alternative funding scenarios (continuation budget level and Executive Budget recommendation level) for the ensuing fiscal year (the fiscal year of the budget document).

RESOURCE ALLOCATION FOR THE PROGRAM

SOURCE OF FUNDING

This program is funded with State General Fund, Fees and Self-generated Revenues, Statutory Dedications and Federal Funds. The Fees and Self-generated Revenues are derived through the issuance of drivers licenses reinstatement fees, provision of drivers records to insurance companies and various compulsory insurance administrative fees. Of major importance is the $5.50 handling fee on all non-title motor vehicle transactions as authorized by R.S. 39:55.2. The Statutory Dedication is derived from the Office of Motor Vehicles Testing Fund. (Per R.S. 39:32B(8), see table below for a listing of expenditures out of each statutory dedicated fund.) The Federal Highway Administration provides a grant to the office to identify problem drivers.

ANALYSIS OF RECOMMENDATION

The total means of financing for this program is recommended at 100.4% of the existing operating budget. It represents 88.5% of the total request ($44,143,104) for this program. Significant adjustments include: reduced funding for Risk Management premiums; increased funding for enhancement of the Telephone Assistance Center, including 15 new positions; a means-of-financing substitution, decreasing State General Fund and increasing Motor Vehicles Fees and Self-generated revenues; and the removal of nonrecurring carry forward funding.

PROFESSIONAL SERVICES

OTHER CHARGES

ACQUISITIONS AND MAJOR REPAIRS

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