Network Administration, Desktop Support, Help Desk and Non-Mainframe Class Servers

The Contractor should provide services for the maintenance, management and support of a network software environment. Examples of duties to perform are, but not limited to, the following:

a. Troubleshoot and repair any software problems with network file servers;

b. Network Consulting (ex. monitor network utilization, network design, etc);

c. Provide operating system support for midrange or smaller class servers (i.e. UNIX, AIX, Solaris, Linux, Windows NT, Windows 2000, and Windows XP) and related products;

d. Support the integration of operating systems, data bases, application software, network and communications software and related products to provide a reliable application environment;

e. Analyze new releases of software to determine upgrade schedule;

f. Determine and resolve any conflicts between hardware and software that may occur when componentsare upgraded;

g. Perform network and non-enterprise server capacity planning;

h. Contact national support (Novell, Microsoft, etc.) on Agencys behalf to research problems;

i. Manage any Active Directory or other new technology planning and deployments;

j. Desktop Support;

k. Help Desk;

l. Place new users and/or office locations into "tree", troubleshoot access problems; AND

m. Evaluate and configure environments in the most efficient manner.