Mainframe Class Server Technical Support

The Contractor should provide technical support/ analyst personnel with knowledge and experience in, but not limited to:

a. Software Support experience with Mainframe class operating system support, experience with operating systems running in supported partitions, and related products.

Example: OS/390, Z/OS, AIX, Solaris, Webserver, Telnet Server, Linux.

b. Program Product Support

Example: Hierarchical Storage manager, network infrastructure software, OEM product software, CICS.

c. Capacity Planning and Performance Management

Experience in sizing Mainframe class operating systems and using performance tools.

Examples of work expected are, but not limited to:

• Coordinates the installation, maintenance, and modification of vendor-supplied softwar (e.g., operating systems, communications managers, database management systems, compilers) for a system or complex network supporting applications critical to state business functions.
• Coordinates the installation of in-house software packages.
• Monitors and evaluates performance and efficiency of a mainframe class operating system.
• Recommends strategy for standards and procedures for mainframe networks and functions.