It is the mission of the Office of Information Services (OIS) to provide functional support for all ISIS software applications. However, it is the responsibility of each department to provide support for its own technical environment.

ISIS software that resides on a departments PC and/or local network, such as SAP Human Resources System (HR), is affected by the departments in-house computer environment. Since each department is unique and has its own technical environment, it is beyond the scope of OIS to have the in-depth knowledge of every departments infrastructure to provide troubleshooting for all environments.

Each department agrees to designate a technical support administrator who will become familiar with ISIS desktop application software, especially the interrelationships between desktop application software, the network environment, the printer, and the PC. The department may contract directly with the vendor or third-party consulting services to provide technical support for running ISIS desktop application software on the departments network. All costs for such support by third-parties will be the responsibility of the department.