Division of Administration - Angele Davis, Commissioner - State of LouisianaState of Louisiana - Office of Information Services
Martha O'Hara

Tel: (225) 342-0900
Fax: (225) 342-0902
Email: ois@la.gov

Mailing Address:
P.O. Box 94095
Baton Rouge, LA 70804-9095

Physical Address:
Claiborne Building
1201 N. Third Street, Suite 2-190
Baton Rouge, LA 70802
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ISIS Technical Support

It is the mission of the Office of Information Services (OIS) to provide functional support for all ISIS software applications. However, it is the responsibility of each department to provide support for its own technical environment.

ISIS software that resides on a departments PC and/or local network, such as SAP Human Resources System (HR), is affected by the departments in-house computer environment. Since each department is unique and has its own technical environment, it is beyond the scope of OIS to have the in-depth knowledge of every departments infrastructure to provide troubleshooting for all environments.

Each department agrees to designate a technical support administrator who will become familiar with ISIS desktop application software, especially the interrelationships between desktop application software, the network environment, the printer, and the PC. The department may contract directly with the vendor or third-party consulting services to provide technical support for running ISIS desktop application software on the departments network. All costs for such support by third-parties will be the responsibility of the department.

 

Miscellaneous

Technical Memorandums
SAP Logon .INI file 
Exporting a Report using Microsoft Office 2007 Excel in SAP 
SAP GUI 7.10 Download Information 
SAP GUI Troubleshooting Guide 
ISIS HR Printing Troubleshooting Guide