Office of Information Services

Martha O'Hara

Tel: (225) 342-0900
Fax: (225) 342-0902
Email: ois@la.gov

Mailing Address:
P.O. Box 94095
Baton Rouge, LA 70804-9095

Physical Address:
Claiborne Building
1201 N. Third Street, Suite 2-190
Baton Rouge, LA 70802
Map

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Help Desk

Questions can be directed in three ways:

Web Ticket (Preferred Method)
How do I create a Help Desk Web Ticket?
Web Ticket Hints and Solutions

Phone - (225) 342-2677

Select appropriate option from voice messaging menu:

All Permissions/Security issues for all ISIS systems, Business Objects, LaPAC, eCat, and LEO.
Human Resources, Payroll or Timekeeper
AFS, AGPS, CFMS or LaPAC
Business Objects
ISIS Travel
LEO

Email

Select the appropriate area for which assistance is needed:

Hours of Availability:

Staffed Monday through Friday, 7:30 AM - 4:30 PM, excluding state holidays.
Voice mail is available when help desk is not staffed. Calls will be returned the next working day.
Help Desk message will identify any extended system unavailability problem under investigation and expected time of correction.
Passwords/userid problems can only be corrected Monday through Friday, 7:30 AM - 4:30 PM, excluding state holidays (ensure you are able to access system prior to weekend work).