Division of Administration - Angele Davis, Commissioner - State of LouisianaState of Louisiana - Office of Computing Services
Wanda Smith

Tel: (225) 342-5165
Fax: (225) 342-5137
Email: Wanda.Smith@la.gov

Mailing Address:
P.O. Box 44335
Baton Rouge, LA 70804-4335

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Software

Standard Software
In general, OCS is responsible for the initial acquisition of software for appropriated sections, while ancillary sections are responsible for the purchase of their software. All PC software purchases must be coordinated with OCS prior to purchase, and all software must be delivered to OCS prior to installation.

PCs and servers are purchased with the correct operating system software. By clicking on the links below, you can see a listing of the current standard software products that are initially loaded on our basic desktops and servers. Each desktop and Windows Server on the DOA network is set up according to DOA standards, and according to the capabilities of the hardware. A P in the center column of this table indicates that that software and any software upgrade assurance or maintenance must be purchased separately by the sections. Other listed software/maintenance is either purchased by OCS, included as a part of the operating system, or freeware (such as Adobe Reader). 

Non-Standard Software
Desktop - Any other software required on an individual desktop, will be installed by OIS Desktop Support personnel. Such: \ drive (not C:\). The C:\ drive is subject to erasure during operating system upgrades.
Server - Other software required for a server is generally installed and maintained by various teams within OIS, contractors, and/or the software vendors with the assistance of OCS PCLAN personnel. 

Standard Desktop Configuration
Each Desktop will have a local hard drive that is separated into two areas:

C:\ is reserved for your operating system files, and
D:\ is reserved for your data files and personal programs 

PC/LAN recommends that you save your files on the D: drive in designated folders, some of which have been created and set as defaults during setup. For example, D: \My Documents includes directories for Word, Excel, Access, PowerPoint, and one named MSOFFICE where your outlook personal folders are stored. You may create as many subfolders as necessary to organize your work, and to provide manageable subsets of data for purposes of backup. 

In addition, each user on the DOA network will be provided with an L: drive connection that provides network accessible storage. This storage is backed up nightly, and only the user has permission to create, view, or modify these files. Click here for more information on using the L: Drive connection. 

Though most of our software is now loaded directly on the Desktops, there are some features that are dependant upon network connections. For example, Word templates and graphics files are stored centrally rather than on individual Desktops. If network problems occur, you may experience an interruption in your ability to use these features. If significant downtime is expected, PC/LAN may re-route your access to another server to provide alternative access.

To see a detailed list of your current network connections after you have logged on, go to a DOS prompt and type "net use". You should see a list of connections similar to the following:
Status Local Remote Network

OK G: \\1FS1-ISB\FSOCS Microsoft Windows Network
OK N: \\1ASDOA\OFC2000 Microsoft Windows Network 

Normally, you will not need to be concerned about these connections. However, if you are experiencing a problem with a specific application, or with network access in general, what appears (or doesn't appear) on the above list might be the first clue to help resolve the problem.

Access to the DOA mainframe is provided on every PC via Host on Demand. The internal host name for the DOA mainframe is mvs.doa.la.gov and externally would be accessed by mvs.doa.louisiana.gov. Access to individual applications that run on the mainframe (such as ISIS, Payroll, etc.) must be granted by the owners of those applications. Your Section Coordinator and/or OIS Management Consultant can arrange this, if necessary.
Some administrative permissions are also set for backup and server maintenance purposes

Standard Desktop Products 

Product Name

Operating System

Windows XP

Browser

MS Internet Explorer

Office Suite

MS Office 2007

Word Processing

MS Word 2007

Spreadsheet

Excel 2007

Electronic Mail

Access to Exchange via Web ,Outlook 2007

Database

Access 2007

Communications

Microsoft TCP/IP

Graphics

PowerPoint 2007 , Publisher 2007

Anti-Virus for Desktops

P

Symantec Endpoint Protection

Mainframe Access

Host on Demand

File Viewer

P

Quick View Plus

File Viewer

Adobe Reader

Help Desk

Remedy

Host Intrusion

P

Cisco Security Agent

Media Players

Windows Media Player, Real Player

Compression Tool

Zip Central

Backup

Windows Backup

Remote Administration

Remote Admin

 

Standard Server Configuration
The exact partitioning of servers will depend upon the function, size and configuration of local hard drives, SAN connectivity and RAID capability. However, generally speaking:

C:\ is reserved for your operating system files and standard programs, and
D:\ is reserved for non-standard software and shared files

The current Operating System Standard is Windows 2003, however all DOA servers have not yet been upgraded (10/12/04). The standard server products listed earlier in this document are all loaded on each machine, and kept up to date by OCS. Any non-standard software must be upgraded as necessary so that it will work properly on any newly released security updates or software versions released by Microsoft and deemed necessary by OCS.

Standard Server Products

Product Name

Operating System

Windows 2003

Browser

MS Internet Explorer

Database (Not on all servers)

P

SQL

Communications

Microsoft TCP/IP

Network Backup

P

Tivoli Storage Manager

Anti-Virus

P

Symantec Endpoint Protection

Disk Management

P

Diskeeper

Host Intrusion

P

Cisco Security Agent

File Viewer

P

Quick View Plus

File Viewer

Adobe Reader

Remote Administration

Remote Admin

Hardware Monitoring/Management

HP Open Manage Agent

 

Click to open the DOA Windows Server Request form. This document includes the form necessary to request a server as well as additional standard server setup information.

New Equipment/Moves/Ownership Changes:
Basic Moves/Ownership Changes
If the ownership/usage of a PC is going to change from one employee to another, contact your Section Coordinator to coordinate the process. The Section Coordinator will contact the OCS Help Desk to begin the process. . The section is responsible for inventorying the software and peripherals (such as local printer, modem, etc.) to determine what should be kept and what needs to be moved. Software programs must be analyzed to determine whether they must be deleted and re-installed on another PC. Data files must be reviewed and deleted, if the new PC owner will not use them. In some cases, it is preferable to send the PC to OCS and have it completely reconfigured for the new user. That decision is up to the Section Coordinator and the Management Consultant. PC/LAN must customize the desktop for a new user.

Upgrades/Replacement PCs
Hardware upgrades require that the Section Coordinator complete a PC Setup Form for each employee affected by the upgrade. PC/LAN Services uses the form when configuring the PC for a particular owner. This form can be found in Word, by clicking on File, New, Forms Agency Specific, then locate PC Setup Form.

See How to Prepare for a PC Upgrade for more information.