NOVEMBER 2009 - MAY 2010
(Updated 11/16/09)
 

The following classes are required for employees whose jobs fall into Supervisory Group 3. To register for classes, complete a CPTP class registration form and send it to your agency CPTP coordinator. Participants will receive written confirmation of registration about two to three weeks before the course begins. All classes will meet from 8:15 a.m. to 3:30 p.m., unless specifically stated otherwise. For further information, call your agency CPTP coordinator or the CPTP office at (225) 219-4528.

Please check this site regularly for updates.

Effective July 1, 2008, the following courses will be required for employees whose jobs fall in Supervisory Group 3, as defined by the Department of Civil Service:

• Individual Differences and Diversity in the Workplace
• Managing and Improving Work Processes
• Manager's Role in Workforce and Succession Planning
• Planning and Accountability
• All requirements for Supervisory Groups 1 and 2

See below for specific dates and locations for Supervisory Group 3 classes.

This 1-day class will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees' contributions are recognized and appreciated.

Targeted to middle and upper level managers, this class describes the role managers should play in the succession planning process. When your workforce retires, who will be ready to replace these experienced employees? What strategies have you implemented to ensure that your agency will be properly staffed with qualified supervisors, managers, and leaders? Succession planning enables your organization to help provide training and development opportunities to your agency's future leaders. Succession planning helps you "build bench strength."

This 2-day class examines how work processes impact work effectiveness. Participants will learn how to analyze current work processes, develop a process performance tracking system, break down processes into tasks, and apply a process improvement strategy. Skills learned in this class will be applicable to the management of any work process.

This 2-day class is designed to facilitate the performance measures phase of the strategic planning process. The class will provide an introduction to the role of performance management, an overview of thestrategic planning process, and tools to develop methods to measure results.