Support Services and Processing Fees
The Office of Telecommunications Management (OTM), as an Internal Service Fund, is required by state and federal law to recover all of its cost, both direct and indirect, from the rates it charges its customers for services provided.
A processing charge will be applied to some lines of service that do not have a standard billing rate. Billing for those lines of service will be based on the actual cost of the service plus the processing charge.
|Line of Service||
|Non-Standard Dial Tone||
|Time and Material||
|Wire and Cable||
|Long Distance Toll||
Support Services Fee
This fee is 0.5% of the monthly bill. The revenue generated from this fee is used to cover the cost of administering and providing the following non-revenue generating services to state agencies:
- State Information and Referral Service (Directory Assistance)
- State Telephone Directory Publication
- Equipment Support Contracts
- Pay Telephone Service
- Credit Card Service
- Cellular Telephone Service
- Training and Education Services
The Support Services Fee provides the revenue needed to cover such costs as bid development and evaluation, contract administration, customer service, accounting services, and personnel services which are required in order for these services to be provided.
Support Services Fee 0.5% of monthly bill
For example, an agency with a $1,000 monthly bill is charged a $5.00 Support Services Fee. This small fee should have minimal impact on state agencies and allows OTM to comply with state and federal laws.