Agencies are billed monthly by OTM for all telecommunications services. Some items, like long distance and printing charges, are billed in arrears. Other items, like local service, are billed at the beginning of the month for which the service is rendered.Included with the bill are a summary of charges/invoice, the allocation summary report, allocation detail report and supporting documentation. If there are questions regarding an item on a bill, the TC or the agency accounting department may call the numbers listed below.
If additional billing information is needed, contact the OTM Billing Unit at firstname.lastname@example.org.
If a general ledger number/accounting unit/cost center is being changed or added, the OTM Billing Unit must be informed in writing.
Billing discrepancies must also be submitted in writing with appropriate documentation to the OTM Billing Unit. Examples of appropriate documentation are a copy of the bill, a copy of the toll calls, copies of service orders if applicable or prior correspondence regarding the discrepancy. Be sure to include the general ledger number/accounting unit/cost center, a description of the problem and the month of the bill. The discrepancy will be investigated and any appropriate adjustment will be made.
OTM Self Service Portal and Online Billing Reports
Information about the OTM Self Service Portal and online billing reports is available at www.doa.louisiana.gov/otm/bill. Supporting documentation such as vendor specific invoices will be sent to users.
OTM Billing Unit
|OTM Self Service Portal|