Catalog of Services
Billing

Agencies are billed monthly by OTM for all telecommunications services. Some items, like long distance and printing charges, are billed in arrears. Other items, like local service, are billed at the beginning of the month for which the service is rendered.

If pages of the bill are missing or additional billing information is needed, call 225-342-7743.

If an accounting unit is being changed or added, Brenda Turner, OTM Billing Manager, must be informed in writing.

Billing discrepancies must also be submitted in writing with appropriate documentation to Brenda Turner, OTM Billing Manager. Examples of appropriate documentation are a copy of the bill, a copy of the toll calls, copies of service orders if applicable or prior correspondence regarding the discrepancy. Be sure to include the accounting unit, a description of the problem and the month of the bill. The discrepancy will be investigated and any appropriate adjustment will be made.

 Web Billing
Information about Web Billing is available on-line at www.doa.louisiana.gov/otm/bill. Or, agencies may choose to receive detailed billing reports from OTM by mail. Supporting documentation such as vendor specific invoices will be mailed to all users.

 Printing Fees
OTM can provide a printed copy of the agency bill at a charge of $.50 per page.

 Forms--no forms are used for this service