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Jane Patterson

Tel: (225) 342-7701
Fax: (225) 342-6867
Email: otm@la.gov

Mailing Address:
P.O. Box 94280
Baton Rouge, Louisiana 70804

Physical Address:
Claiborne Bldg, Suite 2-213
1201 North Third Street
Baton Rouge, LA 70802-5243

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OTM Catalog of Services
Billing

Agencies are billed monthly by OTM for all telecommunications services. Some items, like long distance and printing charges, are billed in arrears. Other items, like local service, are billed at the beginning of the month for which the service is rendered.

Included with the bill are a summary of charges/invoice, the allocation summary report, allocation detail report and supporting documentation. If there are questions regarding an item on a bill, the TC or the agency accounting department may call the numbers listed below.

If pages of the bill are missing or additional billing information is needed, contact the OTM Billing Section at otmbilling@la.gov.

If a general ledger number/accounting unit/cost center is being changed or added, Silvers Fultz, OTM Billing Manager, must be informed in writing.

Billing discrepancies must also be submitted in writing with appropriate documentation to Silvers Fultz, OTM Billing Manager. Examples of appropriate documentation are a copy of the bill, a copy of the toll calls, copies of service orders if applicable or prior correspondence regarding the discrepancy. Be sure to include the general ledger number/accounting unit/cost center, a description of the problem and the month of the bill. The discrepancy will be investigated and any appropriate adjustment will be made.

OTM Self Service Portal and Online Billing Reports
Information about the OTM Self Service Portal and online billing reports is available  at www.doa.louisiana.gov/otm/bill. Supporting documentation such as vendor specific invoices will be sent to users.

Printing Fees
OTM can provide a printed copy of the agency bill at a charge of $.20 per page.

Forms-- no forms are used for this service

Contacts
General Billing  
Section

Billing

Phone Manager: 225-219-3734
  
Missing bill pages: 225-219-3734
Additional billing staff:
  

225-342-7747

  
225-342-7749
  
225-342-7709
E-mail  Missing bill pages or additional information:  otmbilling@la.gov

Manager: silvers.fultz@la.gov

US Mail

OTM Billing Manager
PO Box 94280
Baton Rouge, LA 70804-9280

OTM Self Service Portal
Section

Support Services

  
Phone 225-342-2500   
E-mail

otmserviceportal@la.gov

  
US Mail

OTM Self Service Portal Administrator
PO Box 94280
Baton Rouge, LA 70804-9280