Division of Administration - Kristy Nichols, Commissioner - State of LouisianaState of Louisiana - Office of Planning & Budget
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Director
Barry Dussť

Tel: (225) 342-7005
Fax: (225) 342-7220
Email: Barry.Dusse@la.gov

Mailing Address:
P.O. Box 94095
Baton Rouge, Louisiana 70804-9095

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Lapas Help and Technical Support (for Agency Users)
Technical Support
Common LaPAS User Problems and FAQs
 
TECHNICAL SUPPORT:
  • Be sure that your Information Technology support staff are aware of LaPAS requirements and connectivity issues and that there are no communications conflicts on your end.
  • Perform a simple test to determine if the LaPAS server is down. Try the public View function. If the View function does not work, then it is likely that the LaPAS server is down. Although server problems are not common, they can occur from time to time.
  • Document the problem by noting any error message(s) and circumstances that cause/result in the problem.
  • Call the OPB at (225) 342-7005, and request assistance with LaPAS. Assistance is provided between the hours of 8:00 a.m. and 4:00 p.m., Monday through Friday (state and federal holidays excluded).
  • You will be asked to provide your LaPAS User ID, LaPAS authorization level, assigned agency responsibility, verification of identity, and documentation of the problem. Do not call the Division of Administration‚Äôs Office of Information Services for help. That Help Desk will refer you to the OPB.
  • The OPB can check to be sure that User IDs, LaPAS authorization levels, and assigned agency responsibilities are current and correct. We can reset LaPAS passwords. We may also have institutional knowledge of common user errors or known problems. However, it sometimes may be necessary to refer a problem to Information Technology service experts. In some cases, it will be necessary for your technical support person(s) to talk with our technical support person(s), which may delay the resolution of your problem.
  • OPB budget analysts can check to be sure that User IDs, LaPAS authorization level, and assigned agency responsibility are current and correct. They can reset LaPAS passwords. They may have institutional knowledge of common user errors or known problems. However, it sometimes may be necessary to refer a problem to Information Technology service experts. In some cases, it will be necessary for your technical support person(s) to talk with our technical support person(s)

COMMON LaPAS USER Problems and FAQs:

  • I forgot my LaPAS password. Can you tell me what it is?

    The OPB doesn't know your password and cannot tell you what it is. However, we can reset it. Upon verification of your User ID, the OPB will reset your password to a default. After you log-on to LaPAS with the default password, you will be prompted to enter a new one. Your new password must be at least six characters, all in lowercase.
  • Why is my User ID locked?

    If you enter an incorrect password three times within five minutes, your LaPAS User ID will be locked. At this point you must contact the OPB. Upon verification of your User ID, your ID will be unlocked and your password will be reset. After you log-on to LaPAS with the default password, you will be prompted to enter a new one. Your new password must be at least six characters, all in lowercase
  • LaPAS is really slow when I try to view or enter data. Is there anything that I can do to speed it up?

    LaPAS server traffic increases as report due dates approach, which may slow down response time. You may experience faster response time earlier in the reporting window. The OPB generally opens LaPAS about a month before the report is due.

    LaPAS was rewritten in 2001. The new version has shorter data retrieval times and fewer connectivity problems than the old LaPAS Java Application. When OPB administrators test response time, we generally experience data retrieval and successful updates within seconds. Still, from time to time, the OPB receives user reports of slow response times.

    There could be technical problems involving your agency, the Division of Administration, or both. These problems may involve servers, bandwidth, firewalls, or security shields, which may delay the resolution of your problem. Before you call the OPB, please note the following:

    - Actual response time when submitting a command, e.g. one minute, five minutes
    - Frequency of problem
    - Time of day when the problem occurs
    - Level at which you are retrieving information, i.e. Program, Agency
    - Internet service provider
    - Communication capability
    - System configuration

    Have the contact information available for your Information Technology department with you. It may be the case that technical support staff from both your agency and the Division of Administration may need to work on the problem.

  • I made a mistake when I submitted my quarterly report, and now the reporting period is closed. What can I do to correct it?

    If your agency failed to file the required performance progress report or discovered an error after the reporting period was closed, you may request special access to LaPAS by submitting a written request to the OPB, either hard copy or email. If your agency is given special access, your report will still show that it was submitted during the closed period.
  • The performance indicators for my agency are no longer relevant. Can I change them?

    Performance indicators and standards are proposed by agencies but enacted by the Louisiana Legislature. They can be modified, added, or deleted only by approved August 15th Performance Standard Adjustment Requests (PARs) and mid-year budget adjustments (BA-7s). If you are unsure whether or not a performance situation qualifies for an adjustment, contact the OPB budget analyst assigned to your agency - (225) 342-7005.
  • My agency's performance standards look like they have been modified. Who did this?

    In order to ensure inclusion of the most accurate expectations of agency performance, some performance data contained in the adopted budget may be adjusted at the beginning of the fiscal year. The OPB budget analysts populate LaPAS for each reporting year and maintain performance objectives, indicators, and standards. Agency LaPAS users cannot access the performance standard field in LaPAS. If the OPB modifies a performance standard in LaPAS, a 'Y' appears in the Performance Standard Revised field of the reporting tool.
  • I will no longer be responsible for submitting the LaPAS quarterly reports for my agency. Can the new person use my User ID and password?

    For security purposes, the LaPAS ID of any user who is no longer performing data entry or agency approval must be terminated. When completing the Data Entry or Agency Approval forms that are to be submitted for the new user, make sure to specify the User ID to be terminated. The new contact information provided on the form(s) will be used to verify the User ID if the password is ever forgotten, or if you require technical assistance.